Talented IT professional accustomed to a fast paced environment. Extensive experience in desktop and software support. Possesses the ability to successfully take and resolve in-bound calls in a timely manner. Previous experience includes: serving on a team that successfully d 4500 + laptops & desktops, while upgrading them from Windows XP to Windows 7. Scored a 93% correct with placement in the 90th percentile for the Kenexa Prove It! Test